Premier Choice Company Profile

Premier Choice Internet is a leading supplier of IT & web services to businesses and charitable organisations throughout the UK. Founded back in 2003, Premier Choice Internet has earned an impressive reputation as a result of our professional approach, vast industry knowledge and expertise, outstanding customer service and account management. We are delighted to partner with Microsoft, AVG, Sophos, Apple, Dell, HP and also have an ISO 9001 accreditation. We offer a host of different IT, web, software, cloud and online marketing services.

Our pro-active approach to training and the latest technology gives our clients the peace of mind in our technological expertise, and our highly-rated customer service allows us to demonstrate this in a friendly, approachable and easy to understand way. These 2 key areas combine to not only resolve the problem in the first instance, but give the service user the confidence to understand why the problem has occurred and, in addition, training is offered so that the user can avoid / resolve the issue prior to requiring support, if the problem reoccurs.

Our Account Manager’s focus is to reduce your reliance on the helpdesk services by assessing and developing the systems your staff use to improve business efficiency. We hope to build an IT partnership with our clients, rather than just a support arrangement. It is this ethos that makes our team stand out from the competition.

About Premier Choice Internet

Why choose Premier Choice?

  • All-Encompassing Service. A company to manage all of your IT, internet and communications services.
  • Dedicated Technical Account Manager. One point of contact for all sales and technical queries.
  • Bespoke Support Packages, tailored to your organisation. You only pay for the services you needs.
  • Financing Packages Available. Payment plans available from 3 months to 5 years.
  • Industry Expertise enabling us to provide solutions based on experience within professional services.
  • Pro-active: Remote monitoring enables us to find and resolve problems before they affect your organisation.
  • Calls answered directly by a UK based technical support engineer. We do not use auto-attendants or outsource any of our support services.

Management Team

  • Adam Graham
    Operations Director
  • Michael Horton
    Sales Manager
  • Martin Hull
    Project Lead
  • Andrew Smith
    Lead Developer
  • Dan Green
    Support Team Leader
  • Chris Thatcher
    Head of Implementation
  • Matt Homewood
    Service Delivery Manager
  • Lisa Horton
    Finance Manager

Premier Choice Internet is trusted by…

Premier ensure they deliver an exceptional service. They are competitive, installation is efficient and we were kept informed of the process every step of the way. Our Account Manager stays in contact, nothing is too much trouble for him and Premier in general to deal with.
Tracy Fortescue - Business Development Manager
Premier Choice demonstrated that a full server solution was possible. They installed the new server, migrated all data and provided staff training on how to use the new system. They have given the organisation the necessary IT expertise which we badly needed at an affordable cost and respond quickly when we have issues or need advice.
Paula Owen - Chief Executive Officer
Choices have been working with Premier since 2010. We have limited knowledge in respect of IT and have relied on Premier Choice for advice and guidance in respect of our equipment and software. We have always found the staff to be extremely professional, helpful, patient and considerate of our limited knowledge and endless questions! They have done their utmost to accommodate our needs which, as a charity, is much appreciated.
Sylvia Murray - Chief Executive Officer
Premier Choice seem to understand the restrictions of charities working to very tight budgets, and do their best to fit in with these restrictions. They also offer good value for money, which is important to the voluntary sector.
Sara Kulikowski - Operations Manager
At the start of the project, Steve and I exchanged a few thoughts and ideas and we were on our way. I feel we have worked well together and I have found Steve very responsive to my suggestions re: design and functionality. I realise that I have probably been quite demanding (because I really do want the BEST!) so thank you for your patience! I very much like our site and feel that Steve has done a sterling job! I am VERY pleased with the end product! a really big help getting us setup and the team onboarded. Thanks for all of your help!
Mieke Vrijhof - Chief Executive Officer

About our Company

  • Founded in 2002
  • Supporting over 1500 end users
  • Support engineers available nationwide
  • Partners with Microsoft, Dell and HP
  • IT support response time under 3 hours
  • Bespoke packages tailored to you

Service Desk Statistics Q4 2016

  • Average Telephone Response Time: 8 Seconds
  • SLA Target Hit: 99.6%
  • Incidents Resolved on Initial Contact: 76%
  • Incidents Resolved Without Escalation: 84%
  • Incident Tickets Re-Opened: 2.1%
  • Incidents Escalated to On-Site Engineer Visit: 0.3%

Our partners