Premier Choice Company Profile

Premier Choice Internet is a leading supplier of IT & web services to businesses and charitable organisations throughout the UK. Founded back in 2002, Premier Choice Internet has earned an impressive reputation as a result of our professional approach, vast industry knowledge and expertise, outstanding customer service and account management. We are delighted to partner with Microsoft, AVG, Sophos, Apple, Dell, HP and also have an ISO 9001 accreditation. We offer a host of different IT, web, software, cloud and online marketing services.

Our pro-active approach to training and the latest technology gives our clients the peace of mind in our technological expertise, and our highly-rated customer service allows us to demonstrate this in a friendly, approachable and easy to understand way. These 2 key areas combine to not only resolve the problem in the first instance, but give the service user the confidence to understand why the problem has occurred and, in addition, training is offered so that the user can avoid / resolve the issue prior to requiring support, if the problem reoccurs.

Our Account Manager’s focus is to reduce your reliance on the helpdesk services by assessing and developing the systems your staff use, leading to improved business efficiency. We hope to build an IT partnership with our clients, rather than just a support arrangement. It is this ethos that makes our team stand out from the competition.

Why choose Premier Choice?

  • All-Encompassing Service. A company to manage all of your IT, internet and communications services.
  • Dedicated Technical Account Manager. One point of contact for all sales and technical queries.
  • Bespoke Support Packages, tailored to your organisation. You only pay for the services you needs.
  • Financing Packages Available. Payment plans available from 3 months to 5 years.
  • Industry Expertise enabling us to provide solutions based on experience within professional services.
  • Pro-active: Remote monitoring enables us to find and resolve problems before they affect your organisation.
  • Calls answered directly by a UK based technical support engineer. We do not use auto-attendants or outsource any of our support services.

Management Team

  • Adam Graham
    Operations Manager
  • Michael Horton
    Sales Manager
  • Martin Hull
    Sales Lead
  • Andrew Smith
    Lead Developer
  • Dan Green
    Support Team Leader
  • Chris Thatcher
    Head of Implementation
  • Matt Homewood
    Senior Systems Architect
  • Lisa Horton
    Finance Manager

Premier Choice Internet is trusted by…

Premier Choice Internet have provided our business with excellent affordable IT support and advise for a number of years. The team are friendly, helpful and provide consistently good customer service.
BHD Architects
We have had Martin and the team here for the last couple of days and just wanted to relay some really positive feedback for them. They have been a really big help getting us setup and the team onboarded. Thanks for all of your help!
Nick Redding – Director
Premier Choice and our Account Manager helped us every step of the way with building our new website. They always had a fantastic understanding of our requirements and our vision. When going into a project like this it is essential to have the support and knowledge of a team who can guide you every step of the way. The development team were also tested and came through every time to make our requirement reality. We are thrilled with our new website and have had amazing feedback thus far, we also have lots of exciting additions that we look forward to working on with them again in the future.
Debra Payton, Head of Specialist Placement Services
We moved to Premier Choice Internet in April 2014 and have never looked back. Long gone are the days of having to wait for ages to get our IT issues to be fixed.
PCI paid us an initial visit, did an audit and came up with recommendations. We implemented 100% and have been extremely happy.
The service is excellent, the knowledge great and the staff really helpful.
Would recommend Premier choice as an IT partner anytime.
Anil Phakkey - Director
Working with Premier Choice has been a breath of fresh air. Finally, a company that demonstrates they care. My transition to Premier with regards to Braundton Consulting’s IT, has been painless, professional and seamless. It has been a pleasure dealing with such an enthusiastic and dynamic team.
Lisa Murray - Director

About our Company

  • Founded in 2002
  • Supporting over 2500 end users
  • Support engineers available nationwide
  • Partners with Microsoft, Apple, Dell, HP and Sophos
  • IT support response time under 8 seconds
  • Bespoke packages tailored to your business

Service Desk Statistics

  • Average Telephone Response Time: 8 Seconds
  • SLA Target Hit: 99.6%
  • Incidents Resolved on Initial Contact: 76%
  • Incidents Resolved Without Escalation: 84%
  • Incident Tickets Re-Opened: 2.1%
  • Incidents Escalated to On-Site Engineer Visit: 0.3%

Our partners