Place of work:  

Orpington, Kent & Field Based


 

Working hours:

Full Time 40hrs per week 


 


 

Department/Unit:

Technical Support


 

Salary Range:

Very Competitive + Commission


 

Company Information:

 

Premier Choice Internet Limited was established in May 2002. We supply IT & Web services to businesses throughout the UK. Premier Choice Internet has earned and impressive reputation as a result of our professional approach, vast industry knowledge and expertise, outstanding customer services and account management. We offer a host of different IT, web, software, cloud and online marketing solutions to SMES, national charities and large corporates.

We are professional, and excellence driven. It is within our culture to deliver a customer centric service that goes beyond expectation and we are proud of the reputation we have earned within the industry. Above all else we have a strong team ethic, we work hard to create an environment where our staff can flourish, happy staff result in happy customers in our experience.

 

 


 

Key sectors:

Charities & SME Businesses


 

Works with:

Service Delivery Manager, Operations Director, and colleagues across the business.


 


 

Reports to:

Service Delivery Manager


 

Supervises:

None


 

Job purpose:

 

After a fantastic 12 months we are expanding, and are now seeking a 3rd Line Support Engineer to join our growing and progressive managed IT service provider based in Sidcup, Kent.

The role of a 3rd Line Support Engineer will be to provide in-depth Infrastructure support to our growing client base. You will be involved in all Server level issues along with any issues which are escalated from our 1st/2nd line team. You will be working within a Windows environment (Sever 2012, Office 365 and Active Directory) but also with other technologies such as VMware, Citrix and Mac OSX. The majority of the role will be done from our head office but you may be expected to travel to client site for project installs and support.

The correct candidate for the 3rd Line Support Engineer role would preferably have some experience working with an IT outsourcing company / IT reseller or have worked within a strong 2nd / 3rd line support role.

Knowledge of IT, cloud solutions and Managed Service Provider background would be advantageous. Excellent communication skills and computer literacy is a must.

We are looking for strong a team player who can represent our core values and can help us Make the Choice:

CREATE...

Create the opportunity to build strong, lifelong relationships with clients, by delivering a service that goes beyond expectation.

HELP...

Help us grow by being passionate about the Premier Choice Internet brand, delivering the very best quality of service, and support our clients to grow their businesses too.

OWN...

Own your job and your responsibilities, commit to provide the highest level of quality, embrace change and always seek to improve.

INNOVATE…

Innovate within your role, stay ahead of the market and go one step beyond for every client. Deliver the 5* service internally and externally, every time.

CHOOSE…

Choose to be the best, be determined, be the expert. Strive to succeed.

ENJOY…

Enjoy your role, have fun, flourish and grown. Enjoy the vibrant work environment and embrace the opportunity.

 

Essential Skills:

 

• Microsoft Server systems up to 2012 R2

• Exchange 2010 / 2013, any exposure to Office 365 would be beneficial

• Active Directory & Group Policy

• IP Networking

Further experience within some or all of the following would also be highly beneficial

• VMware / Hyper-V

• Citrix XenApp / XenDesktop

• Web Hosting, DNS, Linux WHM / Cpanel

• Advanced IP Networking & Routing

MCSA, MCSE or CCNA is highly desirable.

As you will be working as part of a team and will be in regular contact with our clients, team working and communication, both written and verbal, must be very strong.

This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities.