Premier Charity Solutions Company Profile

Premier Charity Solutions, as part of the Premier Choice Group, is leading supplier of IT & web services to charities & non-profits throughout the UK.

Since being founded in 2002, we have earned an impressive reputation as a result of our professional approach, vast industry knowledge and highly-praised customer service.

We are delighted to partner with NCVO as a Corporate Member, aphasising our belief in providing recognised IT services to non-profits. Our additional partnerships with Mircrosoft, Apple, Sophos, Dell, HP and AVG help us offer clients the best available discounts, ensuring organisations in the Third Sector aren't left behind as technology advances. Our ISO 9001 accredidation highlights our ability to maintain our IT network following best practice guidelines.

About Premier Charity Solutions

Why choose Premier Charity Solutions?

  • Discounted Charity Pricing: With our understanding of the financial pressures facing non-profits, our IT services have been priced to be cost-effective while offering the best possible solution for your organisation.
  • Free Consultancy Service: Without your own IT department, it can be difficult to get the right advice and plan your IT budget. We offer free consultancy, site surveys and network audits to help you maximise the best services and savings available to your organisation.
  • Funding assistance: We're aware that in some instances, there simply isn't enough money in the budget to tackle your IT needs. That's why we've helped many organisations successfully apply for dedicated funding, allowing them to achieve their IT goals while ensuring their budget remains dedicated to their everyday work.
  • Proven Third Sector Experience: Having worked in the sector for over 10 years, we have a substantial customer base who have been kind enough to refer our services to friends and colleagues. We continue to grow solely through referrals and recommendations.
  • Bespoke Support Packages: Every organisation is different from the last. That's why our support packages are tailored to meet the needs of your organisation, not the entire sector.
  • Dedicated Account Manager: A single point of contact, guiding you through all sales enquiries and technical queries you may have throughout our entire product portfolio.

Management team

 
  • Adam Graham
    Operations Manager
  • Michael Horton
    Sales Manager
  • Martin Hull
    Project Lead
  • Andrew Smith
    Lead Developer
  • Dan Green
    Support Team Leader
  • Chris Thatcher
    Head of Implementation
  • Matt Homewood
    Senior Systems Architect
  • Lisa Horton
    Finance Manager

Testimonials

We discovered Premier Charity Solutions at a charity training event, and have subsequently purchased both their IT Support package and their Website Design package. We have been extremely happy with the service we are receiving, it is fast, friendly, and in an organisation where we have very little technical knowledge, the support team explain things clearly and in a way we can understand, and sort problems out remotely for us. We are happy to recommend this service.
Pamela Forsyth
Premier ensure they deliver an exceptional service. They are competitive, installation is efficient and we were kept informed of the process every step of the way. Our Account Manager stays in contact, nothing is too much trouble for him and Premier in general to deal with.
Tracy Fortescue
Premier Charity Solutions demonstrated that a full server solution was possible. They installed the new server, migrated all data and provided staff training on how to use the new system. They have given the organisation the necessary IT expertise which we badly needed at an affordable cost and respond quickly when we have issues or need advice.
Paula Owen
North Kent Women’s Aid have been working with Premier Charity Solutions since 2010. We have limited knowledge in respect of IT and have relied on Premier for advice and guidance in respect of our equipment and software. We have always found the staff to be extremely professional, helpful, patient and considerate of our limited knowledge and endless questions! They have done their utmost to accommodate our needs which, as a charity, is much appreciated.
Sylvia Murray
Premier Charity Solutions seem to understand the restrictions of charities working to very tight budgets, and do their best to fit in with these restrictions. They also offer good value for money, which is important to the voluntary sector.
Sara Kulikowski

About our Company

  • Founded in 2002
  • Supporting over 1500 end users
  • Support engineers available
  • Partners with Microsoft, Dell and HP
  • IT support response time under 3 hours
  • Bespoke packages tailored to you

Service Desk Statistics Q4 2016

  • Average Telephone Response Time: 8 Seconds
  • % SLA Target Hit: 99.6%
  • % Incidents Resolved on Initial Contact: 76%
  • % Incidents Resolved Without Escalation: 84%
  • % Incident Tickets Re-Opened: 2.1%
  • % Incidents Escalated to On-Site Engineer Visit: 0.3%

Our partners