Managed IT Support for Business in Bexley
At Premier Choice Internet we believe that our Managed IT support helpdesk and consultancy services are the most valuable part of our relationship with your organisation. Premier Choice Internet offer bespoke managed IT support packages to suit your business. We'll send highly-skilled support technicians straight to your business to deal with any issues you're facing. Whether you are a start up or a large enterprise in the London borough of Bexley, our expert IT service desk can provide efficient support for all your IT needs.
Other areas we service
Our Approach to Managed IT Support
At Premier Choice Internet, our focus is on customer service before IT jargon. Our recruitment process is based on hiring personable staff with a passion for IT – we feel this makes our IT helpdesk more approachable and encourages your users to form good relationships and trust with our managed IT support service desk. We do not have auto-attendants, receptionists or voicemail systems; instead the telephone number provided to our clients in Bexley goes directly to our managed IT support team. We'll even send dedicated support technicians straight to your door to deal with any problems you face.
Dedicated Account Management
Your Dedicated Account Manager has previously worked on our IT helpdesk and project teams, giving them a unique insight into the support, planning and implementation of IT systems. Your Account Manager’s focus is to reduce your dependence on the IT helpdesk services by assessing and developing the systems your staff use to improve reliability and business efficiency. We work hard to build an IT partnership with our clients in Bexley, rather than just a managed IT support arrangement.
Service Delivery Success
Our service desk statistics of a 76% resolution to faults on first contact indicates our managed IT support teams’ ability to resolve faults quickly and with the least possible down-time for our clients. With a solution focused ethos built around efficiency and reliability, our IT support team keep your systems running. Our Service Desk Statistics speak for themselves.
Service Desk Statistics
Average Telephone Response Time: 8 Seconds
SLA Target Hit: 99.6%
Incidents Resolved on Initial Contact: 76%
Incidents Resolved Without Escalation: 84%
Incident Tickets Re-Opened: 2.1%
Incidents Escalated to On-Site Engineer Visit: 0.3%
Need help with your IT?
Full Site Survey & IT Audit
A full site survey of your IT hardware, software and services including consultation with yourselves and your staff. We detail your existing IT infrastructure and discuss any additional requirements and ongoing / outstanding problems. Our engineers will install our highly-secure remote management and monitoring tools, as well as our remote assistance services to allow us to quickly and easily provide remote support directly to your users’ devices.
Best Practice Analysis
Once we have gathered all of the information from your site survey, your dedicated account manager will contact you to arrange your Best Practice Analysis. This is a comprehensive document providing information on any areas of concern with your existing system as well as information on security, compliance and business continuity. We also specify any upcoming renewals or out-of-date solutions and provide information on forthcoming technologies and services that may benefit your business.
Third Party Software & Hardware Vendor Support
Where authorised, we will liaise with all your third-party hardware, software, telecommunications and cloud service providers on your behalf. This gives you one point of contact for all IT related issues and requests, saving your staff time and the frustration of being pushed between service providers - and enabling us to have a full audit trail for all services and supplier requests.
Pro-active real-time monitoring
Pro-active real-time monitoring and reporting allows us to detect and rectify many support issues before they impact your business. We monitor every server, device and cloud service using a multitude of industry-standard alerting, monitoring and reporting tools.
Facilities & Update Management
All new, change and remove user requests are managed to ensure organisational compliance and detailed to provide change tracking and reporting. This also includes software update control, data backup, restoration, server maintenance (automated as well as manual) and administration.
Dedicated account management
Your dedicated account manager will contact you periodically to arrange a meeting or a call to discuss various aspects of your agreement, including feedback on our managed IT support team, a review of your ticket and service history, any noted areas of concern, completed / upcoming projects and any future requirements or new technologies.
Areas we cover for Managed IT Support in Bexley